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Alce Distributors
Alce Distributors needed to focus their logistics to make it easier to respond to changes in their internal documentation, as well as respond to external factors that could affect their delivery chain. SkyPlanner was able to streamline Alce Distributor’s CRM platform for more efficient shipping.
Challenge
Cluttered CRM application made it difficult to track individual points of the company’s delivery chain.
There was no system for settling internal claims and that led to dissatisfied employees.
Lack of different levels of security regarding visibility meant that all employees, regardless of position within the company, had unrestricted access to client information.
Solution
SkyPlanner implemented a custom Salesforce solution to make it easier to track shipments from beginning to end.
SkyPlanner re-architected the existing application, including a Customer Portal, giving Alce Distributors the ability to offer the application as a service to third party agencies.
SkyPlanner carried out the migration of legacy data into the new system.
SkyPlanner enabled security measures to restrict access based on employee hierarchy.
Value
Modules within the platform made it easier for employees to separate and analyze different aspects of the company’s door-to-door delivery chain.
Employees and customers are now able to receive real-time notifications of any disruptions during the delivery of any package, regardless of size or destination.
Easier resolution of internal claims by employees, sales agents or end-customers mean both employee and customer satisfaction are at an all-time high.
New system allowed for accurate pricing for services regardless of sales location and shipping destination.
